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FAQ

Frequently Asked Questions

Who are you?

Activity Toys Direct Limited is a family run business based in North Yorkshire with over 55 years of experience in the Toy industry. We are now established as one of the leading retailers of Children's Play Equipment.

Why should I buy from you?

We strive to provide an honest, fair and easy online shopping environment. Our site has been designed to put you first making it easy to find what you want.

We constantly monitor our competitor's prices to provide you with the cheapest delivered price available. We are quite happy for you to 'check-out' the competition as this, very often, highlights just how good our prices are.

Is the item I want in stock?

The vast majority of items are in stock within the UK all the time. However with such a huge range we can never guarantee we have everything 365 days of the year in all sizes and from time to time things will become unavailable.

Where possible we have provided a lead time on our product pages. If you order an item that is out of stock we will always offer an immediate refund.

How long should I expect to wait for an out of stock item?

On average out of stock items will take 3-4 weeks to be restocked and delivered from our overseas manufacturers. If you have selected an out of stock item we will update you when the item arrives prior to dispatching it to you.

How can I pay?

We accept payment via credit or debit card, PayPal, or bank transfer.

I have a voucher code that I've found online - where can I enter it?

When placing an order, you can enter your voucher code in your Shopping Basket before you place an order. If the option to enter a voucher code does not appear, it most likely means that there are currently no active voucher codes available. However, you can still check out our Special Offers for all our current deals.

Do you sell [specific item]?

As a general rule, all of the products that we currently sell, and will be selling in the near future, can be found on our website. There are certain items which we will be unable to sell for the foreseeable future

  • Step2 Extreme Coaster: Due to differences in testing and safety regulations between the US and Europe, we are unable to import this item.
I have a question about [specific item].

Please feel free to ask! On every product page is a Questions and Answers section. If you have a question that isn't answered in our product descriptions, leave us a message and we'll respond as quickly as possible.

Is my payment secure?

Absolutely, all card payments are processed using Sage Pay (part of the SAGE group). Sage Pay are the largest independent Payment Service Provider in the UK and operate to the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They take responsibility for capturing and storing card details on their secure servers. For further information on Sage Pay services & security please go to www.sagepay.com.

Do you provide deliveries outside the UK?

Due to the size and weight of our products, we are unable to offer delivery outside the UK.

I don't like what I've bought, what can I do?

Don't panic, we offer a 14 working day satisfaction guarantee, which begins from the day you receive your item. All you have to do is notify us by e-mail at mail@activitytoysdirect.com and we will do the rest. Please see our 14 working day satisfaction guarantee for more details.

My product is faulty what do I do?

In the first instance you will need to e-mail us at mail@activitytoysdirect.com within 48hrs of delivery and advise us of the problem. Then all you need to do is leave the rest to us. Please see our returns policy for more details.

Why do you have a privacy policy?

If you have ever received junk mails you will know the importance of protecting your personal information and your e-mail address. At Activity Toys Direct we take your privacy seriously and will only contact you in relation to your order. We will not send you unsolicited e-mails and will not let anyone else have access to your personal details.

You can read our privacy policy here.

I have a question that wasn't answered here! How can I get in touch?

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