Terms and Conditions
Please read this document carefully before placing an order. By placing an order, you agree to the terms and conditions as set out below.
(Your statutory customer rights are not affected)
*Access to and use of our Web Site ("the Site") and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together "terms and conditions") set out below.
By using the Site, you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site.
This Site (including the site address) is operated and owned by Activity Toys Direct Limited a company incorporated under the laws of England with company number 4102836. Activity Toys Direct Limited registered office; Lowkber Lane, Ingleton, LA6 3JD. VAT Number 148 0298 59.
1. General Points
Making a Purchase
Simply browse our online products, click on item's required and those goods will be placed into your shopping cart. When you have finished click on the checkout icon where your total bill will be listed and calculated.
We require all orders to be paid for in full at the time of placing them.
The prices payable for goods & services are set out on our site in Pound Sterling and include UK VAT.
We provide, where applicable, the set up (built) dimensions of our products. Please ensure that you are aware of these when ordering and you are not buying an item that will simply not fit in your house or garden.
Out of stock items
In the unlikely event that your order is out of stock, we will notify you with the option to cancel or change the item. Where possible we will provide an estimated re-stock time. Please bare in mind certain items can take up to 4 weeks to re-stock.
Credit card security
We use Sage Pay (part of the SAGE group) for the processing of all credit and debit card payments. Sage Pay are the largest independent Payment Service Provider in the UK and operate to the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They take responsibility for capturing and storing card details on their secure servers.
2. Your right to cancel
Can be cancelled up to the point of dispatch.
One-Off Limited Edition Items
Can be cancelled up to the point of dispatch. We are unable to offer any refunds on One Off's after this point.
Can be cancelled up to the point of dispatch. We are unable to offer any refunds after this point.
Out of Stock Items
If you have selected an item that is out of stock, we will notify you within 48hrs of your purchase and provide the option to cancel or change the item. Out of stock items can be cancelled up to 24hrs after we have called and confirmed your options with you. If you wish to proceed with an order, we will advise you of the estimated lead time for the restock. All out of stock orders are classified as special orders once the order has been confirmed.
Once goods have been dispatched, we are unable to cancel them. If you wish to return goods, you may do so within 14 days after the day of delivery - see below.
14 Day Return Policy
Upon receipt of your delivery, we offer a 14 day return policy. All you have to do is email us at email@example.com. If you cancel your order after it has been dispatched, you must return the goods to us at your expense.
Cancellation and Returns after dispatch
If you refuse delivery from our carrier, you will be responsible for the return charge of these goods and their condition in transit.
If you cancel within the 14 day period, you must ensure that all goods returned to us are packaged adequately to protect against damage. If you fail to return the goods, or you request an uplift, we will collect them. We will charge you the full cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, OR you have assembled a product which cannot then be returned in its original condition, we will charge you for the reduction in value.
In the unlikely event that your product is faulty, you must notify our customer service department within 48hrs of receipt by e-mail to firstname.lastname@example.org.
We will, initially, arrange for replacement parts to be sent out to you. If we feel that this is inappropriate, we will arrange a collection & inspect the faulty items. If we find the goods faulty we will arrange a replacement or a full refund.
Our cancellation policy does not affect your legal rights.
3. Our right to cancel
Activity Toys Direct reserves the right to cancel the contract between us if:
a. The goods you have ordered are unavailable or have been discontinued.
b. We are unable to provide delivery to your address.
c. The goods have not been paid for, or we suspect that payment has been made fraudulently.
If we cancel your contract we will notify you by email and provide a full refund. We will not be obliged to offer any additional compensation for any inconvenience or disappointment caused.
We CANNOT deliver outside the UK
Unfortunately, we are UNABLE to deliver to the following UK areas: Northern Ireland, Isle of Man, Channel Islands, and Scottish Islands.
Your order will be delivered to the address you provide at the time you place your order.
It is your responsibility to ensure this information is correct. If your delivery details change, please contact our customer service department by email. Once goods have been dispatched we cannot change delivery details.
We offer all in-stock items on a next working day service via courier, free on orders over £50 (£4.99 otherwise). The cut-off time for our Next Day Service is 3:30 pm - Orders placed after this time will miss our delivery vans.*
Order at 3.00pm Monday - Delivery = Next Day (Tuesday)
Order at 4.00pm Monday - Delivery dispatched Tuesday on a Next Day Service - Delivery = Wednesday.
We cannot give a precise time for delivery, although you can track your delivery through our carrier networks. Carrier times are estimates only and are not contractual. We will not be obliged to offer any additional compensation if the goods are not delivered within this time frame.
Please ensure someone is available to receive your order at the nominated address. Failed deliveries will be returned to the Depot for re-delivery. The cost of depot return and redelivery will be charged within any credit due or prior to re-delivery. Please note we do NOT offer timed delivery slots. All UK deliveries will take place between 9.00am-6.00pm Monday to Friday.
Where you have ordered multiple items, we reserve the right to dispatch them separately. All goods remain the property of Activity Toys Direct Limited until they have been delivered to you. Once the goods have been delivered to the address nominated in your order they will be held at your own risk, and we will not be liable for their loss or destruction.
*Your item will be dispatched same-day provided that payment is successfully taken and verified before the delivery cutoff.
5. Our Liability
In the unlikely event that your delivery is incorrect or faulty, we require you to notify us within 48 hrs of receipt.
At our discretion we may then do one of the following:
i. Make good any shortage or non-delivery.
ii. Following a collection & inspection replace damaged or defective products.
iii. Provide a refund for the amount paid by you for the goods in question.
6. Limitations of our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in our liability to you.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraudulent misrepresentation.
7. Important points
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party right
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
8. 14 day satisfaction guarantee terms & conditions
All returns must be authorised by our customer service department. You can obtain authorisation to return an item by emailing us within 14 days, starting the day after the item was delivered.
Once we have received an email confirmation of your return request you will be assigned a RETURN AUTHORIZATION NUMBER. It is your responsibility to ensure that all goods are well packaged to prevent damage in transit back to our warehouse. Please be aware that any item returned damaged in transit may be rejected, resulting in your right to a refund being waived. If you do not have appropriate packaging please advise us and we will supply you appropriately.
Activity Toys Direct Collection
If you request us to collect an item on your behalf all you will need to do is inform us by e-mail when the goods are ready for collection. We will then arrange a convenient pickup and advise you of the uplift charge for the goods. If you do not agree to our uplift charges, you must return the goods to us in good condition to receive a refund. Authorisation must be given first. Please note all collections are Monday to Friday only between 9.00am - 5.00pm.
Once we have received the goods back and are happy it has been returned in the same condition as it was dispatched, we will refund the purchase price. The uplift charge must be paid upfront. Failed Collections will result in a £10 charge for each attempt.
We reserve the right to inspect the goods and deduct a reasonable amount from any refund issued if we deem the item has not been returned as new, has been assembled and cannot be resold as new, or has been used and is not suitable for resale.
Return Goods Uplift Charges - please phone for quotations.
Customers Own Carriers
Customer using their own carriers will need to ensure goods are received by us no later than 14 days from the date of the original delivery.
Activity Toys Direct will not take any responsibility for damaged or lost items by 3rd party carriers or their partners. The ownership & responsibility of any item / Items being returned by the customer will remain their responsibility until the item has been signed for by one of our warehouse team. Activity Toys Direct also reserve the right to deduct any outstanding administration fees from the final refund that may occur if the consumer has not paid an appropriate or adequate return carriage fee. We strongly recommend that customers insure any item they are returning to us to cover for any eventuality.
Exclusions to 14 Day Return Policy
All special order items, one-offs & sale products are non-returnable and are not subject to our 14 day return policy.