How We're Dealing with Coronavirus

Whilst we will continue to dispatch orders quickly and efficiently, due to Covid 19 and the demand for product, couriers are struggling to provide the next day service we usually offer our customers. We would ask you to be patient if the couriers take longer than expected as they are dealing unprecedented high demand whilst high street stores are closed. Thank you for your understanding.

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Contact Us

Before contacting us, please read through our resources as they may help to answer your query.

Please check the product page for your item as there may be relevant information here or in an attached "Instructions" PDF document, or your question may be answered in the "Questions and Answers" section at the bottom of the page. If your product is one of our wooden play sets, please read our  Wooden Product information. Please read through our FAQ.

Need to return an item?  Please use our Returns form.

You can contact us by any of the methods below. Our office hours are 9am - 5pm Monday to Friday, and we will try to answer all queries as quickly as possible.

By phone - Call us on 03300 535 675

By online chat - Click the 'Chat' button in the bottom right of your screen

By email - Send us an email at

Via Facebook - Send us a message via Facebook Messenger -

Or by filling in the form below:

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