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Before contacting us, please read through our resources as they may help to answer your query.

Please check the product page for your item as there may be relevant information here or in an attached "Instructions" PDF document. If your product is one of our wooden play sets, please read our Wooden Product information. Please read through our FAQ. 

You can contact us by any of the methods below. Our office hours are 9am - 5pm Monday to Friday, and we will try to answer all queries as quickly as possible.

By phone - Call us on 0800 028 1168

By online chat - Click the 'Chat' button in the bottom right of your screen

By email - Send us an email at

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