Before contacting us, please read through our resources as they may help to answer your query.
Our office is closed for the Christmas period, from the 22nd of December to the 2nd of January. As such, we will be unable to deal issues during this time. We strongly advise checking your product before this time, so that we can resolve any issues you may have in the unlikely event of a faulty product or missing parts.
Please check the product page for your item as there may be relevant information here or in an attached "Instructions" PDF document, or your question may be answered in the "Questions and Answers" section at the bottom of the page. If your product is one of our wooden play sets, please read our Wooden Product information. Please read through our FAQ.
Need to return an item? Please use our Returns form.
You can contact us by any of the methods below. Our office hours are 9am - 5pm Monday to Friday, and we will try to answer all queries as quickly as possible.
By phone - Call us on 0800 028 1168
By online chat - Click the 'Chat' button in the bottom right of your screen
By email - Send us an email at firstname.lastname@example.org
Via Facebook - Send us a message via Facebook Messenger - https://www.facebook.com/activitytoysdirect
Or by filling in the form below: