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Before contacting us, please read through our resources as they may help to answer your query.

Please check the product page for your item as there may be relevant information here or in an attached "Instructions" PDF document, or your question may be answered in the "Questions and Answers" section at the bottom of the page. If your product is one of our wooden play sets, please read our  Wooden Product information. Please read through our FAQ.

Need to return an item?  Please use our Returns form.

You can contact us by any of the methods below. Our office hours are 9am - 5pm Monday to Friday, and we will try to answer all queries as quickly as possible.

By phone - Call us on 0800 028 1168

By online chat - Click the 'Chat' button in the bottom right of your screen

By email - Send us an email at

Via Facebook - Send us a message via Facebook Messenger -

Or by filling in the form below:

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