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Delivery

Delivery

Standard Delivery

Standard 2 - 5 Day Delivery.

FREE on orders over £50

£4.95 for orders under £50

Standard Delivery Days are Monday to Friday and do not include Weekends or Bank Holidays. For more information, please see our terms and conditions

Named Day Delivery:

Named Day deliveries allow you to choose a delivery date of your choice, which might be as soon as Next Day. Prices may vary based on demand, but normally this service is offered for £7.95.

We allocate a certain amount of delivery slots to named day deliveries. The number of slots varies based on demand, warehouse capcity and logistics. Once our capicity for a particular date has been reached, that date will no longer be available to choose on our site.  For more information, please see our terms and conditions

 

Where We Deliver To

We are only able to deliver to mainland Great Britain addresses, including the Isle of Wight. We are unable to deliver to: Northern Ireland, Channel Islands, IOM, Scottish Islands.

Estimated Delivery Time

By selecting a date for delivery on our site, you are letting us know your preferred delivery date which we will regard as an estimated delivery date.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Activity Toys Direct shall be under no liability for any delay or failure to deliver the products within estimated timescales.

PLEASE NOTE - Due to limitations with our couriers, certain items may not be eligible for next day delivery to some postcodes, for example Northern Scotland and Isle of Wight . We'll still be able to get your item to you, but please be aware that items may take slightly longer to reach you.

Delivery Date

We will advise you of the estimated delivery date of your goods by e-mail prior to shipping. Please ensure someone is available to receive your order at the nominated address. Failed deliveries will be returned to the depot to await further instructions. In this situation, the cost of depot return and redelivery may be charged within any credit due or prior to re-delivery. Please note we do not offer timed delivery slots within the day. All UK deliveries will take place between 9.00am-6.00pm Monday to Friday. You can add notes in the customer comments to leave the goods safe at your own risk.

Risk of loss or damage of products passes to you on the date when the products are delivered to you or are left with a person or at a place nominated by you. For the purposes of proof of delivery only, where you accept delivery personally, our delivery driver may ask either for your signature or may take a photograph of the products at a distance with your door open, which may include images of you.

Where you have ordered multiple items we reserve the right to dispatch them separately.

Pre-Orders

Should stock arrive earlier than expected we will dispatch items as soon as possible, items could be potentially sent earlier than our pre-order date. Our customers will receive a notice of dispatch once goods leave our warehouse, also tracking information will be provided via email. 

Please note pre-orders are an estimate of when goods are due to arrive to us and not guaranteed. Whilst we endeavour to get the items turned around in a timely manner, events beyond our control may mean items are delayed.

Ordering for Birthdays or Christmas?

Please note that most of our products have images on the carton. Please bear this in mind when accepting deliveries, especially if you do not want your child to see what is being delivered.

Due to the size of our products, we cannot offer black wrap or gift wrap services. We also advise to check goods upon reciept, especially if the item is bought before Christmas, as we are closed over the Christmas period (from Christmas Eve until after the New Year bank holiday) and cannot rectify any issues until we open again in January. Our last opportunity to send product out to you is usually 2 working days before Christmas Eve.

Please see our Terms and Conditions for a more detailed description of our delivery information.