Frequently Asked Questions

Who are you?

Activity Toys Direct Limited is a family run business based in North Yorkshire with over 55 years of experience in the Toy industry. We are now established as one of the leading retailers of Children's Play Equipment.

Why should I buy from you?

We strive to provide an honest, fair and easy online shopping environment. Our site has been designed to put you first making it easy to find what you want.

We constantly monitor our competitor's prices to provide you with the cheapest delivered price available. We are quite happy for you to 'check-out' the competition as this, very often, highlights just how good our prices are.

Is the item I want in stock?

The vast majority of items are in stock within the UK all the time. However with such a huge range we can never guarantee we have everything 365 days of the year in all sizes and from time to time things will become unavailable.

Where possible we have provided a lead time on our product pages. If you order an item that is out of stock we will always offer an immediate refund.

How long should I expect to wait for an out of stock item?

On average out of stock items will take 3-4 weeks to be restocked and delivered from our overseas manufacturers. If you have selected an out of stock item we will update you when the item arrives prior to dispatching it to you.

How can I pay?

We accept payment in 2 forms:
1) Credit or Debit Card Payment (either online, or by telephone)
2) Cheque or Postal Order (telephone orders only).

Is my payment secure?

Absolutely, all online payments are processed using Sage Pay (part of the SAGE group). Sage Pay are the largest independent Payment Service Provider in the UK and operate to the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They take responsibility for capturing and storing card details on their secure servers. For further information on Sage Pay services & security please go to www.sagepay.com.

Do you provide deliveries outside the UK?

Due to the size and weight of our products, we are unable to offer delivery outside the UK.

I don't like what I've bought, what can I do?

Don't panic, we offer a 7 day satisfaction guarantee. All you have to do is notify us by e-mail at mail@activitytoysdirect.com and we will do the rest. Please see our 7 day satisfaction guarantee for more details.

My product is faulty what do I do?

In the first instance you will need to e-mail us at mail@activitytoysdirect.com within 48hrs of delivery and advise us of the problem. Then all you need to do is leave the rest to us. Please see our returns policy for more details.

Why do you have a privacy policy?

If you have ever received junk mails you will know the importance of protecting your personal information and your e-mail address. At Activity Toys Direct we take your privacy seriously and will only contact you in relation to your order. We will not send you unsolicited e-mails and will not let anyone else have access to your personal details.